Frequently Asked Questions
Why should I choose the Wood Floor Company?
We love floors, that’s what we do. Whether it’s wooden or laminated, we are specialists in our field and we strongly believe in floors for life. Our years of experience began initially as specialist installers and over the years our family run business has grown and developed into a leading nationally recognised brand.
Our specialist store based in Darlington, County Durham is the largest one of its kind in the area and our clients travel the length and breadth of the country to visit us. Our unique in house installation service caters for both domestic homes and commercial premises plus, if you are considering a supply only service, we are the company that will provide a FREE pick ‘n’ pack service which takes all the hassle out of your DIY project.** T&Cs apply. Please ask for further details.
Your installation cost is more expensive than my local builder. Why is that?
Your local builder is unlikely to be a specialist installer in the same way that we are not specialist installers of Sun Rooms. Our teams could build you one but we doubt it would be as good as the one your builder could build!
Most of our products can go dramatically wrong if installed incorrectly. Our fitting costs include all the materials required to install your floor properly. When analysing your builders quote always make sure that the costs provided are “like for like” and cover everything.
Are wooden floors suitable for underfloor heating?
Yes, but the product must be engineered wood flooring. The thickness of the floor will depend upon the system being installed so if you need any technical advice in this regard please feel free to ask.
How long will my floor last?
Depending upon usage and how well you maintain your new floor it should last a lifetime. Our sales team will help you choose the right product for you and your property so that you get the most of your investment in the long term.
Is everything included in the supply and fit price?
Yes. All of our quotations (unless stated) provide a cost for your new floor from conception to completion. Our costs usually include sub floor preparation works (if required), supplying and fitting your floor using the process most suited to your subfloor, the removal & refitting / replacement of skirting boards, adjustment of doors, architraves and frames, doorway transition thresholds, radiator pipe ferrules and all ancillary works such as adjusting plinths and end panels in kitchens and the removal and refitting of fixed furniture.
All we ask you to do is remove as much of the furniture and personal belongings as possible and carry out any minor touch ups required to skirting boards upon completion. All our written quotations are provided in great detail and if you are unsure about anything please feel free to ask.
Do you provide a warranty with my new floor?
Yes. All of our floors come with a 1 year fitting warranty and between a 1 year and lifetime manufacturer’s product warranty depending upon your chosen product.
Why is your fitting warranty only 1 year?
Our teams will only install a floor if the conditions within the property are suitable at the point of installation and as such they always complete a thorough inspection of the conditions prior to commencement. Comprehensive testing of parameters such as humidity, moisture and temperature all affect the installation of your floor so you can rest assured that your flooring has been installed with the promise that it will be “fit for a lifetime”..
If you have underfloor heating we can offer an extended 10 year fitting warranty with our Fidbox installation. More information can be found here.
Do you supply to the trade?
Yes. We currently supply to a large number of trade clients who come back time and time again. Trade clients benefit from our FREE technical advice and assistance on all the products we sell.
Do you deliver?
Yes. Deliveries within a 50-mile radius of Darlington, County Durham are carried out by our own drivers at a time to suit you, 7 days a week and are FREE for all orders over £350.00. Deliveries outside this radius are carried out by a third party and varying costs apply. Please enquire for more details.
What are your terms and conditions of supply only sale? Do you charge a restocking fee?
Please see our terms and conditions of supply only sale here.
How much do you charge for fitting?
Unlike most companies, we do not set a standard square metre price for fitting as there are too many variables involved as well as the scope of the work we are required to do. Should you require a guide fitting cost please call our office on 01325 286032 with the approximate size of the area, information regarding the subfloor, number of doors of entry and the type of product you would like us to install and we will do our best to give you a guide cost. Costs are only provided as a guide and should only be used for budgeting purpose until a site survey has been carried out and a set quotation provided.